Privacy Policy
Privacy Notice
Positive Passing, LLC is dedicated to the security of your personal information. This privacy notice explains what personal data we collect about you, how we use and disclose it, and the security measures we take to protect it. Personal information is any information that pertains to you as an individual and may reasonably be used to identify you for the purposes of this Privacy Notice. This Privacy Notice governs how we collect, use, and share your personal information when you use this website, any affiliated websites, applications, tools, or platforms (collectively, the “Services”), as well as any other method where we provide a link or other reference to this Privacy Notice at the time of data collection.
Our Services
The main line of business for Positive Passing, LLC is providing funeral homes and other funeral care providers with Death Doula services, including website, payment processing, and e-commerce services (our “Clients”). CFS gathers and maintains personal data on users who visit and use particular services or features on our Clients’ websites in connection with the provision of these services (“End Users”). This Privacy Notice only relates to the collection and use of client and end user personal data by Positive Passing, LLC; it does not apply to the use of client personal data by Positive Passing, LLC.
Additionally, Positive Passing, LLC has an online presence that includes an e-commerce site that sells funeral supplies and associated items, and in connection with that, personal data may be gathered from users. The collection and use of personal information from CFS Users and other people who have direct contact with Positive Passing, LLC is also covered by this Privacy Notice.
Personal Information We Collect
We may gather specific types of personal information about you from various sources when you use or use the Services or otherwise engage with us, whether as a Client, End User, or another person.
We may obtain the following types of personal data directly from you:
- Contact details (for example, name, phone number, mailing address, email address)
- Payment information (for example, billing address and other credit card details)
- Communications (for example, posted inquiries or other postings and marketing choices) (for example, submitted questions or other posts and marketing preferences)
- Recruitment information (such as resumes and other information about an applicant’s qualifications)
- When you use the Services, we may automatically collect the following categories of personal data:
- technical details (for example, browser type, IP address, cookies, and operating system)
Information on use (for example, pages visited, search terms entered, and frequency of visits) in connection with our clients’ usage of the Services, we may also get the following types of personal information from external sources:
- Contact information for the end user (for example, name, phone number, mailing address, email address)
- Account details for End Users (for example, username and password and transaction history)
- Data pertaining to end-user payments (for example, billing address and other credit card details)
- Contributions by end users to funeral services, such as memorial video data, information recorded into funeral registration books, obituaries, and remarks and comments
In order to understand activities and trends, we use Google Analytics, including its performance reports on demographics and interests, to gather and analyze data about how people use the website. We share a special identifier with Google Analytics as part of this service. By installing the Google Analytics opt-out browser extension, which is available for download here: https://tools.google.com/dlpage/gaoptout
How We Use Your Personal Information
The following uses may be made of the personal data we gather:
Deliver and enhance the services. Your personal information could be used by us to deliver and enhance the services, including to process purchases and fulfil requests, publish comments and other memorial offerings, and offer help and support. Your personal information could also be used by us to carry out our contractual responsibilities, run our company and website, and expand our business.
Protection and risk mitigation. Your personal information may be used by us for reducing risk and security purposes, such as preserving the confidentiality and security of our data, conducting internal audits or investigations, stopping spam or other abusive behaviour, planning for business continuity, conducting data security testing, and ensuring the safety and security of our clients, employees, and assets.
Communication and marketing. We may use your personal information to contact you regarding the services, to answer your inquiries, or to provide you with additional services or products.
Abide with the law and utilise our rights. We may use your personal information as reasonably required to assess compliance with applicable laws, legal requirements, and company policies; to protect our assets; to look into or defend against allegations of illegal activity; to establish, exercise, or defend legal rights; and in response to a court order, judicial or other government subpoena or warrant.
Corporate transaction. In the event that we engage in, are involved in, or are considering any merger, acquisition, reorganization, sale of assets, bankruptcy, or insolvency event, we may utilise your personal information.
When you apply for a job with us, we could use the personal data you provide to assess your qualifications.
Your personal information may also be combined, made anonymous, or otherwise rendered non-identifiable for use in any manner authorised by relevant law.
Use of Cookies
We may send one or more cookies—small text files with a string of alphanumeric characters—to your computer or mobile device when you use the Services in order to evaluate how our web pages function, tailor our content, assess the success of our advertising, and foster trust and safety. If your browser allows, you are always free to refuse our cookies, albeit doing so could make it more difficult for you to utilize the Services or specific features of the Services. In order to better understand how users use the Services, we may also employ Google Analytics or a comparable cookie-using service.
When We Disclose Your Personal Information, How We Do It
We may provide the following types of recipients with your personal information, with the understanding that they will only use it for those reasons that are permitted by this privacy notice:
- Associated businesses and affiliates. Your information may be disclosed, shared, or transferred to any company that is a member of our corporate family.
- In connection with our clients providing services to you, we could disclose information about you to our clients.
- Service providers and qualified counsel. In order to support our business operations, we may share your information with third-party vendors who offer services like website development and hosting, payment processing, marketing management, service optimization, vendors that fill orders for funeral-related products like flowers, and data analytics. We could also reveal your personal information to our consultants, including our lawyers, accountants, and insurance companies.
- Associated businesses and affiliates. Your information may be disclosed, shared, or transferred to any company that is a member of our corporate family.
- In connection with our clients providing services to you, we could disclose information about you to our clients.
- Service providers and qualified counsel. In order to support our business operations, we may share your information with third-party vendors who offer services like website development and hosting, payment processing, marketing management, service optimization, vendors that fill orders for funeral-related products like flowers, and data analytics. We could also reveal your personal information to our consultants, including our lawyers, accountants, and insurance companies.
- Governmental organizations or law enforcement. If necessary to comply with the law, stop illegal behaviour, protect our rights, or maintain security, we may be forced by law or in good faith to release personal information.
- Other parties with your permission. If you have given us permission to share your information with another party, we may do so.
Transfer, Retention, and Security of Personal Information
We have put in place and are continuing to maintain commercially reasonable and suitable technological and organisational safeguards for the privacy, security, and integrity of your personal data. Please be aware, nevertheless, that no security system is faultless or impregnable. The complete security of your personal information is consequently not guaranteed by us, and we make no such warranty. Your personal information is kept by us for no longer than is reasonably required to carry out the tasks for which it was originally gathered, as well as to abide by the law, fight fraud, facilitate an investigation, respond to legal challenges, or exercise our legal rights.
Your Choices & Rights
Some of the features and functionality of the Services may not be available to you if you choose not to share certain information with us. If you have created an account in connection with the Services, you can access your account preferences page at any time to edit, modify, or remove your profile information and preferences. If you do not want to receive marketing messages from us, you can opt-out by following the instructions in any such communication for how to unsubscribe. However, you may still get transactional or administrative communications from us.
Your rights in relation to your personal information may vary depending on where you live and the laws in that area.
You can get in touch with us using the details shown below to ask a question about your personal information or to take other steps to enforce any legal rights you may have. We might need more information from you in order to complete your request. In accordance with current legislation, we will reply to requests within the necessary time frames. However, depending to local legislation, you may have the right to file a complaint with the relevant governmental authorities if you are dissatisfied with our response to your request.
Children’s Privacy
No aspect of the Services is intended for minors, and we do not intentionally collect or keep information from those under the age of 13 (referred to as “children”). Please refrain from using or accessing the Services at any time or in any way if you are under the age of 13. We will take the necessary steps to delete information if we become aware that it was collected through the Services from children without verifiable parental consent. Please get in touch with us using the details provided below if you’re a parent or guardian and learn that your child has given us personal information without asking permission and want us to delete it from our records.
California Residents
In addition to the previously mentioned details, the following information is only applicable to residents of California:
Collection and Use of Personal Information
- Identification numbers, other identifying information, characteristics of a protected class, commercial information, Internet or other electronic network activity information, professional or employment-related information, and educational information are some of the categories of personal information about California residents that have been gathered over the previous 12 months. Please refer to the “Personal Information We Collect” section above for examples of particular types of personal information that have been collected.
- Identifiers, other identifying information, characteristics of a protected class, commercial information, information about Internet or other electronic network activity, information about a person’s professional or employment history, and data about their education are some examples of the types of personal information about California residents that have been disclosed for a business purpose in the last year.
- We never sell personal information nor do we give it to other parties so they can use it for their own direct marketing.
Your California Privacy Rights
You have the following rights regarding your personal information if you live in California:
- You have the right to inquire about any personal information that has been acquired, shared, or sold.
- You have the right to ask that personal data be removed.
- You are always free to choose not to have your personal information sold. Please be aware that we do not presently sell customer information.
Finally, you are protected against discrimination if you use your right to privacy. As a result, unless otherwise allowed by law, we will not refuse you products or services, charge you different prices or rates for goods or services, give you goods or services of a lower level of quality, or imply that you will get goods or services of a lower level of quality.
You can get in touch with us using the details shown below, or you can dial 1-888-881-6131, to exercise your rights. We might need more personal information to confirm your identity before we can complete your request. We may need more information to confirm your authorization of the agent if you submit a request through one.
Changes to Privacy Notice
This Privacy Notice is subject to modification at any moment and without prior notice. We will send you an email or place a visible notice on our website when we make substantial changes that affect how we use your personal information. To keep up with any updates to this Privacy Notice, please check back frequently. To prevent any confusion, disagreements occurring under this agreement shall be settled in line with the Privacy Notice that was in force at the time the issue occurred.
Contact Us
